posted 26th September 2025
Are you a business owner who is concerned about the terms of your current telecoms agreement? It is a common issue facing many SMEs across the UK. At Meridian Legal Services, we specialise in helping businesses to review their contracts and assess their options.
Common Issues in Business Telecom Agreements.
From the enquiries we handle, we know that business owners can often feel locked into long-term deals. Some common concerns that are regularly reported to us by clients include:
- Contracts that automatically renew without clear notification.
- High early termination fees that make switching providers financially difficult.
- Equipment that does not perform as expected or requires costly upgrades.
- Projections on cost savings that do not seem to match the reality of the bills.
- Pressure to sign long agreements during the sales process.
From our experience, some of the issues that businesses report to us include:
- Receiving misleading information about the true costs or savings.
- Being asked to sign forms "for information" which later turn out to be contract authorisations.
- Feeling subjected to high-pressure sales techniques.
- Concerns about unauthorised provider switches or contract changes.
- Being sold cashback schemes that are difficult or impossible to claim.
- Finding themselves signed up for bundled services they never requested.
Many businesses looking to review their phone contracts also need to assess their equipment lease and finance agreements. Often, telecom packages are provided by different companies, which can create a complex arrangement for the customer. For example, it's common to see agreements involving a service provider like 4Com, a separate leasing company, and a finance provider.
When to Seek Advice.
We assist businesses in cancelling contracts, leases, and finance where there are grounds to do so. It may be time for a contract review if you have concerns about any of the following:
- The quality or performance of the equipment.
- The sales tactics that were used.
- Hidden fees or contract terms you weren't aware of.
- The level of the early exit fees.
How We Can Help.
We have experience assisting customers of all major UK providers, including 4Com, to understand their legal position and, where appropriate, take action. We can help you legally challenge your contract, cancel termination fees, and reclaim money already paid.
