Vehicle Claims & Dispute Management Services
Buying or owning a vehicle should not lead to financial loss, stress, or prolonged disputes, yet many consumers find themselves ignored, delayed, or offered inadequate resolutions by dealers, garages, or insurers.
At Meridian Legal Services, we provide specialist claims management services for individuals facing serious vehicle-related disputes. We focus on cases where professional handling, structured escalation, and clear strategy are essential to achieving a fair outcome.
Our services cover disputes involving faulty or misrepresented vehicles, rejected refunds, time-critical vehicle returns, and insurance write-off valuation challenges. We manage claims thoroughly from the outset, ensuring they are prepared and progressed correctly, particularly where the value of the dispute is significant and informal approaches have failed.
We operate on a fixed upfront fee basis, reflecting the level of work involved and our commitment to managing each claim properly. We do not offer quick template letters or volume-based claims handling. Instead, we focus on cases with reasonable prospects of success where several thousand pounds, or more, are at stake.
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Faulty Vehicle Claim Management.
If you have purchased a vehicle from a dealer and it has developed serious faults, we can manage the claim on your behalf. This service is designed for claims where several thousand pounds or more are at stake. This service is suitable where:
- The vehicle has mechanical or electrical faults
- Issues appeared shortly after purchase
- Repairs have failed or been refused
- The dealer denies liability or blames wear and tear
What we do:
- Assess the merits of your claim
- Review purchase documents, adverts, invoices, MOTs and diagnostics
- Identify potential breaches of consumer law
- Prepare and submit formal claim correspondence
- Manage all communication with the dealer
- Progress the claim towards resolution
- Coordinate with Barristers if court action becomes necessary
30-Day Rejection & Vehicle Return Claims.
If you are within 30 days of purchasing a vehicle from a dealer, you may have the right to reject it and seek a refund. These cases are time-critical and often mishandled by consumers, leading to lost rights. This service is suitable where:
- A fault has appeared shortly after purchase
- The dealer is refusing to accept rejection
- You are being pressured into repairs instead of a return
- Deadlines are approaching
What we do:
- Assess whether rejection rights may apply
- Ensure deadlines and requirements are met
- Prepare and submit formal rejection correspondence
- Manage dealer responses and escalation
- Progress the claim efficiently due to time sensitivity
Because of the strict legal time limits involved, this is offered as a premium claims management service.
Final Right to Reject & Failed Repair Claims.
If a dealer has attempted repairs and the vehicle remains faulty, you may have a final right to reject or seek a refund or price reduction. Suitable where:
- Repairs have failed or caused further issues
- The vehicle remains unreliable or unsafe
- The dealer refuses a refund or delays action
What we do:
- Review repair history and correspondence
- Assess whether rejection or compensation may apply
- Prepare and submit formal escalation correspondence
- Manage negotiations with the dealer
- Coordinate next steps where resolution is refused
Misrepresentation & “Not as Described” Claims.
Many vehicle disputes arise because the car was not sold as described. This includes cases involving:
- Undisclosed accident or damage history
- Incorrect mileage
- Category write-off status not disclosed
- False service history
- Incorrect model, specification, or condition
What we do:
These claims are often evidence-led and can be particularly effective when handled properly.
- Review adverts, sales representations, and documentation
- Identify potential misrepresentation issues
- Prepare a structured claim
- Manage correspondence and escalation
- Coordinate solicitor involvement if required
Dealer Dispute & Refund Refusal Claims.
Some disputes arise not from a lack of rights, but from a dealer’s refusal to engage properly. Suitable where:
- The dealer is ignoring correspondence
- Refunds are being refused without justification
- Delays and excuses are being used to avoid resolution
What we do:
- Take over communication with the dealer
- Apply structured claims management pressure
- Ensure the dispute is progressed correctly
- Escalate the matter where appropriate
Who We Can Help.
We may be able to assist if:
- The vehicle was purchased from a dealer or garage
- There is evidence of faults or misrepresentation
- The value of the claim justifies professional involvement
We cannot assist with:
- Private sales
- Minor disputes
- Claims with no supporting evidence
Request a Case Assessment
If you believe you have been sold a faulty or misrepresented vehicle and want your claim handled professionally, you can request an initial assessment by filling out the form at the top of the page.
Meridian Legal Services is a claims management company regulated by the Financial Conduct Authority (FCA).
Email: info@meridianlegalservices.co.uk
Call: 0121 5160675
