posted 21st July 2025
How to Get a Better Result Before Going to the Financial Ombudsman Service.
If you're frustrated with a company, business, bank, lender, or insurance company, you might consider contacting the Financial Ombudsman Service (FOS) to resolve the issue.
This is a common step, and for many people, it can be the right one, but only at the right time and with the proper case. Most consumers don't realise that going to the FOS too early, without a properly prepared case, can lead to delays, disappointment, or outright rejection.
Just because the Ombudsman Service is free doesn't mean it's the best, especially given its 75% overall rejection rate!
At Meridian Legal Services, we work with clients before they go to the FOS, helping them prepare stronger complaints that are far more likely to be resolved directly by the company. This often leads to a quicker, more favourable outcome, without escalation.
Companies and Banks are well known for not following procedural guidelines when it comes to dealing with complaints, especially when they know they are in the wrong.
Instead, they choose to use the Financial Ombudsman Service as an extension of their complaints department, knowing full well that there is a 75% chance that the FOS will reject your claim.
What We Do Differently at Meridian Legal Services.
We specialise in helping clients build powerful, effective complaints before they go to the Financial Ombudsman. Our legal team knows what companies respond to and how to present your case so it's taken seriously.
We hold the people you are complaining about to account and ensure they are following the letter of the law and dealing with your complaint in line with regulations, not just fobbing you off or offering you a pitiful resolution. And if the company still doesn't respond fairly, you'll have a rock-solid case to take to the FOS, professionally prepared and presented. Our process produces:
- Faster outcomes
- Higher compensation or refunds
- Less stress and time wasted
Don't Risk Losing Your Case — Get Help First.
We speak to many clients who went to the Financial Ombudsman Service too soon and regretted it. Their complaint was missing key points, or they didn't realise how important certain documents were.
By the time they came to us, the case was already closed. Don't make the same mistake. Let us strengthen your case before you escalate.
Our service is simple, transparent, and fixed fee based. We'll do the legal heavy lifting, and you'll be in a much stronger position to get what you deserve.
Contact our team today for a free evaluation of your case.
Call: 0121 5160675
