Our Promise to Every Client We Serve
- No Hourly Charges
- No Unwelcome Surprises
- Fixed Fees Throughout
Meridian Legal Services has stood alongside businesses and individuals across the West Midlands and beyond since our incorporation in November 2014. Our team brings with it over thirty years of combined experience in dispensing legal services, ensuring every client benefits from deep, hard-won expertise from day one. This Charter sets out the standards and commitments we make to every client, without exception. It is not a set of aspirations. It is a guarantee.
Our Commitments to You
Six principles that define every client relationship at Meridian
Expert Guidance from Day One
From your very first contact with us, you will be dealt with by experienced legal professionals, not receptionists or call handlers. Our team does not hide behind layers of administration. You get direct access to the people who will work on your case.
A Genuinely Personal Service
We believe the personal service that was once a hallmark of British professional life should never have disappeared. At Meridian, it never did. Every client is treated as an individual, with their own circumstances, pressures, and goals, not as a file number.
Clear, Plain-English Communication
Legal matters can be complex; the way we explain them to you will not be. We commit to communicating in plain, straightforward language at all times, keeping you fully informed of where your case stands and what comes next.
Fixed Fees. No Surprises.
We work exclusively on a fixed-fee basis. You will know exactly what our services cost before any work begins. There are no hourly charges building up in the background, no unexpected invoices, and no small print designed to mislead. Our strapline is our promise: no hourly charges, no unwelcome surprises.
A Relentless Focus on Results
We measure success entirely by the outcomes we secure for our clients. Our fixed-fee model means our interests are perfectly aligned with yours: the faster and more effectively we resolve your matter, the better it is for everyone. Our entire team is motivated by one goal, achieving the best possible result for you.
Confidentiality and Integrity
Everything you share with us remains strictly confidential. We act with complete integrity in all that we do: with you, with the other parties, and with the courts and regulatory bodies we appear before on your behalf.
"Our continued goal is to provide not only great value for money but also to exceed expectations, and to turn first-time clients into long-standing ones."
Meridian Legal Services
Services Covered by This Charter
This Charter applies across every service area we provide
Small Claims Court
Dispute Resolution
Financial Ombudsman Claims
SME Human Resources
Wills and Estate Planning
Litigant in Person Service
A Unique Service: Litigant in Person Support
Exclusive advocacy support, available through our collaboration with Access2BarristersDirect
Representing yourself in court as a Litigant in Person can be a daunting and procedurally complex undertaking. Meridian Legal Services offers a unique, end-to-end support service designed specifically for those who are, or who intend to be, Litigants in Person in the courts of England and Wales.
Through our exclusive collaboration with Access2BarristersDirect, we provide comprehensive case preparation support: organising your evidence, structuring your legal arguments, and preparing court bundles. Once your case is fully prepared, Access2BarristersDirect provides specialist barrister advocacy at the hearing itself, giving you professional courtroom representation without the cost of engaging a traditional solicitor.
This service covers civil litigation, commercial disputes, employment tribunal matters, property and landlord disputes, financial and consumer disputes, professional negligence, and much more. It is, quite simply, one of the most cost-effective and comprehensive routes to justice available to individuals and businesses in England and Wales today.
Our Service Standards
Specific, measurable promises you can hold us to
We aim to respond to all enquiries within one working day. During busy periods, that timeframe may extend to 48 hours, but we will always acknowledge your enquiry as promptly as possible.
We will provide a free initial telephone or online consultation before any commitment is made.
We will set out clearly in writing what we will do, and what it will cost, before work begins. All fees are fixed.
We will update you proactively at every significant stage of your matter.
We will always tell you honestly whether we believe we can help; and if we cannot, we will say so.
We will treat every client with respect, patience, and professionalism at all times.
If you have a concern about our service, we will address it promptly and fairly through our formal complaints procedure.
We will never recommend a course of action that is not genuinely in your best interest.
I have a complaint against a financial advisor and his firm that has many elements that has been dismissed, twice by an investigator at the FOS. My experience in trying to have my complaints listened to, and decided on, has been futile and exhausting. That was until Gary and his…
Ian Powell - Newcastle Upon Tyne.
I contacted Meridian Legal Services to help me resolve a commercial contractual dispute that was taken court. Their help was invaluable. They helped me fight my case and were with me every step of the way. I would recommend their service to anyone involved in a contractual dispute and needing…
Ollie R - London
A member of my family purchased a second-hand car from a dodgy car dealer who turned out to be dishonest when advertising the car for sale. Meridian took on my dispute and swiftly rejected the car and negotiated with the car dealer on my behalf. I was very pleased when…
Toni C - Manchester
I have used Meridian Legal Services several times for both personal and business legal advice and, on every occasion, they have excelled in the services they have provided. Unlike some others in the legal profession, I had used previously Meridian, and their advisors provided a superior service.
John, Kitform - Birmingham
I have been client for about 6 months now and Meridian have acted for me in 5 cases three of them were taken to court and I was very satisfied with the outcome and work done by Ian. I own a specialist engineering business in Coleshill in Birmingham and disputes…
Dave, Roof Runner - Coleshill
FCA Authorised
£5m PI Insured
Meridian Legal Services Limited (Company No. 9311368) is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. FCA Registration Number: 837833. Verified at fca.org.uk.
We carry £5,000,000 of Professional Indemnity Insurance, covering professional negligence across all of our services, so you can engage us with complete confidence.
Ready to Experience the Meridian Difference?
Speak directly with our team today. No obligation, no pressure. Just expert advice from people who genuinely care about your outcome, at a fixed fee agreed upfront.
